Shipping policy

Shipping Policy

Thank you for shopping with Eleanor Joy Co.! ♡

Processing Time
Orders are typically processed within 2–5 business days. Please note that processing times may be longer during sales, holidays, or new collection launches.

Shipping
Once your order has been processed, it will be shipped using the shipping method selected at checkout. Shipping times are estimates and may vary depending on the carrier and destination.

You will receive tracking information once your order has shipped.

Shipping Delays
Eleanor Joy Co. is not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances outside of our control.

Incorrect Address
Please make sure your shipping information is correct before completing your order. Eleanor Joy Co. is not responsible for packages shipped to an incorrect address provided by the customer.

Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at eleanorjoyco@gmail.com and we will be happy to help.

For questions about your order or shipping, please contact us at eleanorjoyco@gmail.com